Thank you for shopping with us. We are committed to your satisfaction and want to make our return and shipping processes as clear and easy as possible. Please read the following information carefully.

Shipping Policy

Order Processing & Fulfillment Models To minimize environmental waste and maintain premium quality, Cannaware operates on a hybrid fulfillment model:

• In-Stock Accessories (Grinders, Trays, Pins): Processed and shipped within 2 to 5 business days.
• Apparel (Made-to-Order): All clothing is printed in-house specifically for you when you order. Please allow 7 to 14 business days for apparel production before your item ships.
• Pre-Orders & Collabs: Highly limited drops will have their estimated production and shipping dates clearly listed on the product page.

Mixed Carts (Combined Shipping) To keep your shipping costs low, we ship your entire order together in one package. If your order contains a mix of in-stock accessories and Made-to-Order apparel (or a Pre-Order item), your entire order will be held and shipped together once the apparel is finished printing.

Domestic Shipping Rates (United States) We offer simple flat-rate shipping anywhere in the US:

• Standard Flat Rate: $10.00
• Small Accessories (Pins, Mini Trays, Beanies): $5.00
• Free Shipping: We offer FREE standard shipping on all domestic orders over $150.00.

Note: If your cart contains both a small item and a standard item, the $10.00 flat rate applies).

Tracking & Lost Packages Once your package is handed off to the carrier, you will receive an email with your tracking number. If your order is lost in transit, you must notify us at orders@cannaware.shop within 30 days of your shipping notification. Please note: Once a package is successfully scanned as “Delivered” to the address provided at checkout, Cannaware is not responsible for stolen or missing packages.

Return Policy

Timeframe

We want you to be completely satisfied with your Cannaware purchase. We accept returns within 14 days of the delivery date. *All Sale items are FINAL SALE. This includes the use of discount codes.

Condition of Returned Items

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• Made-to-Order Apparel: Must have original tags attached and show no signs of wear, washing, or odor.
• Accessories (Grinders, Trays, Rolling Kits): For hygiene and legal compliance reasons, accessories must be completely unused and in their original packaging. We cannot accept returns on any accessory that shows signs of use.

Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We do not accept returns for apparel items that become damaged or shrink after washing.

If your order is defective, damaged, or if you receive the wrong item, contact us immediately. If your order’s shipment is lost in transit, contact us within 30 days after receiving your shipping notification to be eligible for a refund. If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange.

The Cannaware Shop is not responsible for any lost, stolen, or damaged shipments, and the buyer assumes all responsibilities of claims made with the shipping carrier.

The Return Process

To initiate a return, please contact our team at orders@cannaware.shop with your order number. If your return is accepted, we will provide instructions on how and where to send your package. 

Customers are responsible for paying their own shipping costs for returning items. There will also be a $15.00 processing fee for all returns, except in any case where we are responsible for the cause of the return. Shipping costs are non-refundable.